At Tough Drill Store, we’re committed to providing professional-grade power tools with industrial-strength delivery solutions. Below you’ll find answers to common questions about our products, shipping, and services – all delivered with the same no-nonsense efficiency you expect from your tools.
Product Questions
We focus on professional-grade power tools including angle drills, impact drivers, cordless hammer drills, band saws, and workshop essentials. Our inventory is curated for tradespeople who demand industrial performance from brands like Makita, Bosch, and DeWalt.
Absolutely. Every tool in our inventory is selected to meet the demands of construction crews, woodworking professionals, and serious DIY enthusiasts. We don’t stock consumer-grade equipment – only tools that can withstand job site conditions.
While we maintain competitive everyday pricing, we encourage bulk orders through our Free Economy Shipping option (orders over £50). For significant commercial quantities, please contact our team at [email protected] for custom pricing.
Shipping & Delivery
We offer two straightforward shipping methods:
- Standard Express (£12.95): 10-15 business days via DHL/FedEx with full tracking
- Free Economy (orders over £50): 15-25 business days via EMS
We process orders within 1-2 business days. You’ll receive dispatch notifications with tracking details the moment your angle drill or belt sander leaves our Inverness warehouse.
We ship globally to most locations (excluding some remote areas in Asia and other regions). For specific country inquiries, email our logistics team at [email protected] with your location and tool requirements.
Returns & Warranty
We offer a 15-day return window from delivery date. Tools must be unused, in original packaging with all accessories. While we’re confident your biscuit jointer or circular saw will perform, we stand behind every product we ship.
Email [email protected] with your order number and reason for return. We’ll provide return instructions – most items can be sent back via the original carrier. Note that return shipping costs are the customer’s responsibility unless the item is faulty.
Yes. All professional tools come with full manufacturer warranties. We’ll facilitate any warranty claims after the 15-day return period – just contact us with your proof of purchase.
Payments & Accounts
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for international transactions. All payments are processed securely – we never store your financial details.
Yes. Professional tradespeople and businesses can apply for trade accounts with benefits including bulk pricing and dedicated support. Email [email protected] with your business details and expected order volume.
Contact us immediately at [email protected] if you need to modify an order. We’ll make every effort to accommodate changes before dispatch, but cannot guarantee alterations once processing begins.
Technical Support
Most product manuals are available for download on manufacturer websites. If you need assistance locating documentation for your band saw or core drill, our team can help source the correct materials.
While we’re not a repair service, our tool-fluent staff can offer basic maintenance guidance for your angle impact drivers or cordless hammer drills. For complex issues, we recommend contacting the manufacturer’s service network.
Still have questions? Our team of tool experts is ready to help. Email us at [email protected] or call +44
during UK business hours. We respond to all inquiries with the same efficiency we apply to our global deliveries.