Last Updated: [Insert Date]
Professional Note: At Deals Tough Drill Store, we understand that tradespeople demand the same reliability from their suppliers as they do from their power tools. Our returns policy is designed with the same no-nonsense efficiency that professionals expect.
1. Our Returns Promise
We stand behind our industrial-grade tools with a 15-day return policy from the date of delivery. If any product doesn’t meet your professional standards, we’ll make it right – with the same precision our angle impact drivers deliver on the job site.
2. Eligibility for Returns
To be eligible for return:
- Item must be unused and in original packaging
- All accessories/manuals must be included
- Proof of purchase required
Non-Returnable Items:
The following professional tools cannot be returned due to hygiene/safety reasons:
- Biscuit Jointer blades
- Used saw blades (Alligator Saw, Band Saw, Circular Saw)
- Opened consumables (connectors, junction boxes)
- Personal use items (Coffee Makers, Cooler Warmer Boxes)
3. Step-by-Step Return Process
Step 1: Initiate Your Return
Email our returns team at [email protected] with:
- Your order number
- Product name and reason for return
- Photos of any damaged items (if applicable)
Return Request Template:
Subject: Return Request – Order #[Order Number]
Body:
Dear Tough Drill Team,
I would like to request a return for the following item from order #[Order Number]:
– [Product Name] (Quantity: X)
– Reason: [Defective/Wrong Item/Change of Mind]
[If defective, attach photos showing the issue]
Please advise next steps.
Regards,
[Your Full Name]
[Contact Number]
Step 2: Receive Authorization
Within 1 business day, we’ll email you:
- Return Authorization Number (RMA)
- Return shipping instructions
- Prepaid return label (for defective items)
Step 3: Package & Ship
Securely package the item(s) using original packaging when possible. Include the RMA number clearly on the package.
Step 4: Refund Processing
Once received at our warehouse:
- Inspection completed within 2 business days
- Refund issued to original payment method
- Exchange items shipped immediately (if requested)
4. Refund Timeline & Methods
We process refunds with the same speed as our Makita cordless drills deliver torque:
- Credit/Debit Cards: 3-5 business days after approval
- PayPal: 1-3 business days after approval
- Original shipping costs: Non-refundable unless return is due to our error
5. Exchange Policy
Need a different model combi drill or belt sander? We’ll:
- Process exchanges immediately upon receipt of return
- Cover outbound shipping for exchanges of equal value
- Contact you regarding price differences if applicable
6. Damaged or Incorrect Items
If you receive:
- Damaged goods (e.g., broken band saw components)
- Wrong item (e.g., angle drill instead of impact driver)
Contact us immediately at [email protected] and we’ll arrange expedited replacement – because professionals can’t afford downtime.
7. International Returns
For customers outside the UK:
- Return shipping costs are the customer’s responsibility
- Mark package as “Returned Goods” to avoid customs charges
- Original shipping fees non-refundable
Trade Account Note: Commercial customers with trade accounts may have different return terms as per their agreement. Contact your account manager for details.
Contact Us
For any return queries, contact our no-nonsense support team:
Email: [email protected]
Phone: +44
Address: Deals Tough Drill Store, 73 Millburn Rd, Inverness, GB IV3Z 2IH