Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Access

1.1 Eligibility

By accessing toughdrill.com, you confirm that you are at least 18 years old and accessing our site from a region we service (excluding certain Asian countries and remote locations as specified).

1.2 User Responsibilities

As a user, you agree to:

• Provide accurate account and order information
• Not misuse our website for fraudulent activities
• Comply with all applicable laws and regulations
• Accept responsibility for all activities under your account

2. Products and Services

2.1 Product Descriptions

We take professional-grade seriously. All tools including angle drills, impact drivers, and band saws are described as accurately as possible, but minor variations may occur. Product images are for illustrative purposes.

2.2 Professional Use

Our industrial-grade tools are designed for professional tradespeople. By purchasing, you acknowledge you have the necessary skills to operate these tools safely.

2.3 Non-Returnable Items

Due to hygiene/safety reasons, the following cannot be returned:

• Biscuit Jointer blades
• Used saw blades (Alligator Saw, Band Saw, Circular Saw)
• Opened consumables (connectors, junction boxes)
• Personal use items (Coffee Makers, Cooler Warmer Boxes)

3. Orders and Payments

3.1 Order Process

When you place an order, you’re making an offer to purchase which we may accept or decline. Orders are processed with the same precision our angle impact drivers deliver:

• Orders before 3PM GMT: processed same business day
• Orders after 3PM GMT: processed next business day

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken immediately upon order confirmation.

4. Shipping and Delivery

4.1 Shipping Options

We offer two professional-grade shipping solutions:

• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

4.2 International Orders

For orders outside the UK:

• Customers are responsible for customs duties/import taxes
• Delivery times may exceed estimates
• Shipping address must be complete and accurate

5. Returns and Refunds

5.1 Returns Policy

We stand behind our tools with a 15-day return policy from delivery date. To be eligible:

• Item must be unused in original packaging
• All accessories/manuals included
• Proof of purchase provided

5.2 Refund Process

Refunds are processed with Makita drill efficiency:

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-3 business days

Original shipping costs are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on toughdrill.com, including product descriptions, images, and logos are our property or licensed to us. Unauthorised use may violate copyright and trademark laws.

7. Liability Limitations

7.1 Product Liability

While we provide professional-grade tools, we’re not liable for:

• Improper tool use or maintenance
• Consequential damages from tool failure
• Modifications made to tools

7.2 Website Liability

We strive for 24/7 access but aren’t liable for temporary outages or technical issues beyond our control.

8. General Provisions

8.1 Governing Law

These terms are governed by UK law. Any disputes will be resolved in UK courts.

8.2 Changes to Terms

We may update these terms. Continued use after changes constitutes acceptance.

8.3 Contact Information

For any queries, contact our no-nonsense support team:

• Email: [email protected]
• Phone: +44
  +000 000 000
  (UK business hours)
• Address: 73 Millburn Rd, Inverness, GB IV3Z 2IH